This project is an elaboration of the proposal for incorporation of an Open311 standard and solutions to the municipal government’s call center (1746). The project is envisioned in four steps:
i) creation of system of data analysis and visualization
ii) CrossVoice system of public consultation and evaluation of public services
iii) optimization of 1746 portal and development of applications (e.g. mobile solutions)
iv) plan of business intelligence and systems integration across secretariats.