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Enabling Citizen Feedback in the Barrios y Comunidades de Verdad Urban Infrastructure Project

Playground in the project neighborhood of 9 de Abril.

 

Playground in the project neighborhood of 9 de Abril.

Playground in the project neighborhood of 9 de Abril.

The Bolivia Urban Infrastructure project works to improve the access to basic services of the urban poor in the Bolivian cities of La Paz, El Alto, and Santa Cruz. This is achieved through targeted infrastructure investments and the provision of technical assistance to municipalities in the planning, expansion, and sustainability of urban service delivery.

The ODTA team has developed an innovative citizen feedback mechanism – OnTrack – which allows citizens to provide actionable feedback on the projects implemented by the Municipality of La Paz’s True Neighbourhoods program, Programa Barrios y Comunidades de Verdad (PBCV). The feedback is submitted via text and voice messages, web-based media such as email and Facebook, as well as traditional media such as letters and meeting notes. Some of the most common topics of feedback include playgrounds, community centers, kindergartens, and roads.

Improved road in the neighborhood of Achachicala Sector 2.

Improved road in the project neighborhood of Achachicala Sector 2.

The Municipality of La Paz (GAMLP) and the PBCV team receive and act on the citizen feedback submitted to OnTrack. The platform is a flexible engagement tool between citizens, civil society, and the GAMLP – PBCV to enhance transparency and operation’s accountability, to collaborate around desired project results, and to share lessons learned from the neighborhoods benefited by PBCV. The pilot program was conducted in the neighborhood of  the city of La Paz and there are plans to scale the program up into 22 new neighborhoods.

More: http://ontrack-ms.esri.com/bolivia/es/node/1