In Brazil the ODTA-ICT4Gov Program is working with four Bank operations: two at the state level (Minas Gerais and Rio Grande do Sul) and two at the local level (Belo Horizonte and Rio de Janeiro). The work is carried out on three different fronts, bringing together technologies and participatory design methods to foster:
1) Citizen feedback in the delivery of public services
2) Transparency and engagement in budgeting processes, and
3) Crowdsourcing of public policies.
With policy crowdsourcing citizens have the opportunity to come up with policy solutions to major challenges that they face. For instance, in a recent process in the state of Rio Grande do Sul, citizens were invited to come up with solutions to improve the health sector in the state. For those who did not have access to the Internet (as you can see on the picture on the lower-right), buses equipped with Internet access and trained personnel travelled across the poorest areas of the state to collect ideas from the least privileged groups. As a result, at the end of this process we had 50 policy priorities selected, through a process that generated over 1300 citizen proposals with 122.000 popular votes. The policies selected have been integrated in the health strategy of the state.
We are using a similar methodology in recently pacified favelas in Rio de Janeiro Municipality: crowdsourcing tools and methods are used to assess the quality of service delivery in pacified slums and also as a means to identify solutions to the challenges faced by the population.
Noteworthy, the technology used for the crowdsourcing is the fruit of a collaboration between Rio Grande do Sul state and Princeton University, a partnership that has been initiated and facilitated by WBI. The technology initially used in Rio Grande do Sul is now replicated in Rio de Janeiro and is expected to be scaled to other municipalities and states in the country in the months to come.